ABOUT

• Pepper Potts, is a proudly South African digital transformation consultancy and innovation lab.
• The entity is the creator and brainchild of Eco X, an automation and innovation platform, built on an ever-evolving 4IR digital framework which incorporates over 70+ prebuilt modules. (ISO, KING, POPIA, GDPR and Master Data Management included)
• Our agile architecture prioritises integration, performance, security and data integrity, modules can be rapidly customised to client specification while maintaining seamless user experience geared around optimization and innovation.

COVID was a reminder of why organizations need to review the way they operate. Hybrid work, cyber security, ever changing regulatory landscape, policy management, performance management and collaboration were some of the challenges experienced as many organizations accelerated their 4IR initiatives.

Operational SILOs, change management and adoption across larger organizations are often a challenge when undertaking a digital transformation project, as a result a holistic review of inputs and processes was conducted in collaboration with CCMA stakeholders, the following areas have been considered:

• Operating model (measurable strategic, operational, and financial Return on Investment)
• Organizational design (people centric approach)
• Values and culture (hybrid work and purpose)
• Governance, risk and compliance policy's (POPIA, regulatory compliance, policy management, internal audit, business continuity and customizing proper systems of control)
• Human capital management (people centric design thinking, performance management, reward and recognition, employee wellbeing, recruitment, learning and employee record management)

• Business Process Re-engineering (processes are interlinked and reviewed holistically, integration, delegation of authority and the ability to measure productivity across the value chain contributes
• Record and document management (data integrity, archiving, retention, access control)
• Real-time reporting across vertical and horizontal lines across the value chain.

• Digital strategy, enterprise architecture, access management, record management, systems integration and data aggregation are some of the considerations factored into the report aimed at equipping the CCMA to maintain its agility and mitigate risk on a proactive basis

The following ISO standards have also been cross referenced factoring in quality control and industry best practice:

• ISO 15489:
  Information and documentation; Records management is an international standard for the management of business records

• ISO 31000:
  Principles and Guidelines on Risk Management, provides principles and generic guidelines on managing risks faced by organizations
• ISO 37000:
  Governance of organizations; guidance provides organizations and their governing bodies the tools they need to govern well, enabling them to perform effectively while behaving ethically and responsibly
• ISO 38505:
  Information technology; Governance of IT, governance of data, Part 1: Application of ISO/IEC 38500 to the governance of data.

• King IV ^TM:
  describes information as including "all data, records and knowledge in electronic or any other format, which form part of the intellectual capital used, transformed or produced by the organization."

As such, it is critical to ensure that the databases established and maintained by the CCMA, are managed in a manner which ensures that these records (which are historically, fiscally and legally important) are securely captured, filed, stored, retrieved and destroyed in accordance with the records management policy and prevailing legislative requirements.

The ability to monitor and evaluate information and performance at the relevant level should ultimately be driven by role-based privileges aligned to delegation of authority, real time dashboards and reports need to therefore be designed in a way that limits what users see based on their role and needs ensuring trust, confidentially and security.